Services Terms

Hair and Beauty

Appointments

Ankhsemble’s new Online Services allow you to choose the best date and time for you, to schedule an appointment. The interactive calendar tool shows available time slots in real-time, and allows you to see available times at anytime of day without waiting for a response. Scheduling an appointment request does not guarantee your appointment until you have received a deposit receipt. 

(1) Complete an appointment request HERE. Returning clients, login before scheduling any appointments or taking any actions on Ankhsemble.com

(2) Pay Deposit HERE.  You can find payment records in your account only after logging in.
(3) Your deposit receipt is confirmation that your time slot is successfully confirmed. Appointments are confirmed and scheduled only when deposit is paid in full. (4) Email us pictures of your desired hairstyle and the natural length and texture of the hair to be styled, to receive an estimate.

New Clients– (5) You will receive an Acknowledgement Email and a (6) Reconfirmation Email as a friendly reminder within 72 hours of your appointment. 

ALL Clients– Send email request to nkoayo@gmail.com for copies of documents (ex. Receipts, invoice, statements). Login to get your documents

Deposits

Deposit amounts are always subtracted from your total balance. Deposits are per person, NOT per appointment NOR per location (except children’s services). If there are two clients, each must pay a separate deposit. Deposits are Non-Refundable. Deposits are not returned for late and or missed appointments. Deposits are not transferable between services or people.

Deposits must be paid in full 72 hours prior to your appointment request time. Pay deposits HERE.

*Your paid deposit guarantees your appointment time slot. Without your deposit being paid in full prior to 72 hours of your appointment time, we cannot guarantee our availability on your desired appointment date and time. Without paying a deposit, there is a likely chance you will not receive services on your desired date and time. There are no refunds on deposits. Ankhsemble is not responsible for results of missed appointments.

Late arrivals

If the client is 16 mins+ late for an appointment, the appointment will be canceled, and you will need to reschedule. 

You are considered late if, (1)Nkosazana or approved Ankhsemble associate/employee is present at the agreed location, but you (or the desired client) is not sitting in the chair prepared to receive services (Prepared- includes but is not limited to: unsafe and/or uncomfortable environments (ex. smoke, inebriated clients, eating, etc.), (2)You are 16 mins+ late for an appointment, or if, (3) You call to notify us you will be late, and arrive after 16mins of your scheduled appointment time.

Once an appointment is cancelled due to tardiness, you will NOT receive a refund for your deposit. Deposits CANNOT be used for your new appointment, they do not hold credit. A new deposit must be paid in full for each scheduled appointment. Deposits CANNOT be used by another client and CANNOT be credited to Ankhsemble in exchange for purchases/store credit.

Rescheduling 

To reschedule an appointment, (1) a request must be placed before 72 hours of the time of the appointment to receive a new appointment date. Be advised, we cannot guarantee you will receive the new date you request. We encourage you to reschedule missed appointments as soon as possible, time slots fill up fast. (2) Reschedule your appointment HERE as soon as you choose the new date you want. You can only reschedule an appointment that has a deposit receipt. A scheduled appointment without a deposit receipt is a new appointment request. (3) Send appointment rescheduling request to nkoayo@gmail.com. Included your name, phone, email, 2 new appoint request dates and times. You will receive an email to confirm your request was received and if your new date request is available.

Cancellation

To cancel an appointment, (1) a request must be placed before 72 hours of the time of the appointment to cancel it. Be advised, we cannot guarantee the new date you will request in the future will be available. You can only reschedule an appointment that has a deposit receipt. (2) Send appointment cancel request to nkoayo@gmail.com. Included your name, phone, email, appoint dates and times, reason for cancelling. You will receive an email to confirm your request was received and if your appointment has been cancelled.

Refund

Deposits are Non-refundable

To receive a refund, (1) a request must be placed before 72 hours of the time of the appointment. Be advise, full refunds are not guaranteed if services are exchanged at any capacity. You can only receive a refund for an appointment that has a deposit receipt and a receipt of payment approved or provided by Ankhsemble. (2) Send appointment refund request to nkoayo@gmail.com. You will receive an email to confirm your request was received and if your request will be granted.

Scheduling

We recommend clients schedule appointments as soon as possible to hold the time slot that is most favorable for you, then pay deposit as soon as possible, or pay before 72 hours of your appointment. You will not have to encounter the time you want not being available.