Ankhsemble Returns & Refunds

Overview

Our refund and returns policy lasts 30 days for eligible items and services. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, if applicable. To be eligible for a refund on services, your service must have NOT been rendered. To be eligible for a return or refund a request must be submitted before the return policy expires, and must be approved.

Several types of goods are exempt from being returned or refunded such as deposits, paid consultation sessions, herbs, custom items and garments, Readings, facemasks, Natural Stone Waistbeads, and Memberships. Contact us at nkoayo@gmail for return inquiries beyond what is explained here or any questions regarding the aforementioned.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some Spiritual and personal care items
• Sale Items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer, if applicable, if you are attempting to get a refund from Ankhsemble.com.

There are certain situations where only partial refunds are granted:

• Items with obvious signs of use.
• Items that has been opened.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 45 days after delivery (per post mark).

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or you will receive the original method of payment, within 14 days or less.

Late or missing refunds

If you haven’t received a refund yet:

First, check your bank account again.

Then, contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at nkoayo@gmail.com .

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at nkoayo@gmail.com and send your item to the address provided upon approval of request.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift store credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to the address provided upon request approval.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. We claim no responsiblity for your returned item until it is in our possession, at which time you will receive notice.

Need help?

Contact us at nkoayo@gmail.com for questions related to refunds and returns.

Services Terms

Hair and Beauty

Appointments

Ankhsemble’s new Online Services allow you to choose the best date and time for you, to schedule an appointment. The interactive calendar tool shows available time slots in real-time, and allows you to see available times at anytime of day without waiting for a response. Scheduling an appointment request does not guarantee your appointment until you have received a deposit receipt. 

(1) Complete an appointment request HERE. Returning clients, login before scheduling any appointments or taking any actions on Ankhsemble.com

(2) Pay Deposit HERE.  You can find payment records in your account only after logging in.
(3) Your deposit receipt is confirmation that your time slot is successfully confirmed. Appointments are confirmed and scheduled only when deposit is paid in full. (4) Email us pictures of your desired hairstyle and the natural length and texture of the hair to be styled, to receive an estimate.

New Clients– (5) You will receive an Acknowledgement Email and a (6) Reconfirmation Call, Text, or Email as a friendly reminder before 72 hours of your appointment, if deposit has NOT been received. 

New Client Appointments can ONLY be scheduled within 72 hours of desired Appointment Time.

Returning Clients– (5) You will receive an Acknowledgement Email and a (6) Reconfirmation Call, Text, or Email as a friendly reminder before 48 hours of your appointment, if deposit has NOT been received. 

Returning Client Appointments can ONLY be scheduled within 48 hours of desired Appointment Time.

ALL Clients– Send email request to nkoayo@gmail.com for copies of documents (ex. Receipts, invoice, statements). Login to get your documents

Deposits

Deposit amounts are always subtracted from your total balance. Deposits are per client/person, NOT per appointment NOR per location (except children’s services). If there are two clients, each must pay a separate deposit. Deposits are Non-Refundable. Deposits are not returned for late and or missed appointments. Deposits are not transferable between services or clients.

Deposits must be paid in full 72 hours prior to your appointment request time. Pay deposits HERE.

*Your paid deposit guarantees your appointment time slot. Without your deposit being paid in full prior to 72 hours of your appointment time, we cannot guarantee our availability on your desired appointment date and time. Without paying a deposit, there is a chance you will not receive services on your desired date and time. There are no refunds on deposits. Ankhsemble is not responsible for expenses or inconveniences as a result of missed appointments.

Deposit requirements are waived after 1 year of Return Client Services.

Late arrivals

We highly recommend you arrive or be prepared for (mobile) appointments 15 minutes in advanced. If the client is 16 mins+ late for an appointment, the appointment will be canceled, and you will need to reschedule and pay another deposit, to receive desired services. 

You are considered late if, (1)Nkosazana or approved Ankhsemble associate/employee is present at the agreed location, but you (or the desired client) is not sitting in the chair prepared to receive services (Prepared- includes but is not limited to: unsafe and/or uncomfortable environments (ex. smoke, inebriated clients, eating, etc.), (2)You are 16 mins+ late for an appointment, or if, (3) You call to notify us you will be late, and arrive after 16mins of your scheduled appointment time.

Once an appointment is cancelled due to tardiness, you will NOT receive a refund for your deposit. Deposits CANNOT be used for your new appointment, they do not hold credit. A new deposit must be paid in full for each scheduled appointment. Deposits CANNOT be used by another client and CANNOT be credited to Ankhsemble in exchange for purchases/store credit.

Rescheduling 

To reschedule an appointment, (1) a request must be placed before 72 hours of the time of the appointment to receive a new appointment date. Be advised, we cannot guarantee you will receive the new date you request. We encourage you to reschedule missed appointments as soon as possible, time slots fill up fast. (2) Reschedule your appointment HERE as soon as you choose the new date you want. You can only reschedule an appointment that has a deposit receipt. A scheduled appointment without a deposit receipt is a new appointment request. (3) Send appointment rescheduling request to nkoayo@gmail.com. Included your name, phone, email, 2 new appoint request dates and times. You will receive an email to confirm your request was received and if your new date request is available.

Cancellation

To cancel an appointment, (1) a request must be placed before 72 hours of the time of the appointment to cancel it. Be advised, we cannot guarantee the new date you will request in the future will be available. You can only reschedule an appointment that has a deposit receipt. (2) Send appointment cancel request to nkoayo@gmail.com. Included your name, phone, email, appoint dates and times, reason for cancelling. You will receive an email to confirm your request was received and if your appointment has been cancelled.

Refund

Deposits are Non-refundable

To receive a refund, (1) a request must be placed before 72 hours of the time of the appointment. Be advise, full refunds are not guaranteed if services are exchanged at any capacity. You can only receive a refund for an appointment that has a deposit receipt and a receipt of payment approved or provided by Ankhsemble. (2) Send appointment refund request to nkoayo@gmail.com. You will receive an email to confirm your request was received and if your request will be granted.

Scheduling

We recommend clients schedule appointments as soon as possible to hold the time slot that is most favorable for you, then pay deposit as soon as possible, or pay as soon as possible before 72 hours of your appointment.

Garments

Order Agreement and Terms Forms

Products

Exchange and Refund Policy

At this time we are not excepting exchanges for products. With the heightened spread of disease, we strive to protect ourselves and well as the public. We will provide refunds for special cases, approved by Ankhsemble. (1) Send your refund request to nkoayo@gmail.com

Ankhsemble.com holds no responsibility for incidents resulting in missed appointments.

Consultation Terms

By scheduling a consultation with Ankhsemble.com and Nkosazana you are agreeing to the following terms ;

• Ankhsemble.com, Nkosazana, and employees are NOT licensed Consultants.
• Client is recommended to schedule and participate in the free 10 minute Consultation appointment prior scheduling a consultation for a specific area like spiritual guidance if you are not sure what your goal is for seeking this consultation and advise.
• Deposits are non-refundable.
• Deposits are per person, NOT per appointment (except children’s services). Deposits must be paid prior to appointment confirmation. Confirmation will be sent after deposit is received. Clients appointments are set and complete upon confirmation receipt from Ankhsemble.com or nkoayo@gmail.com.
• Any and all scheduled appointments will be canceled after client is 16 or more minutes late, unless otherwise determined by the management. If the appointment is approved to be rescheduled clients CAN reschedule ONCE using the initial deposit.

• Free 10 minute Consultations–

*10min Consultations are strictly to pinpoint which consultation is best for your needs.

Need Help?

Contact us at nkoayo@gmail.com for questions related to refunds and returns.

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